FAQs

Orders

What’s the status of my order?

Please allow 1-3 business days for your order to be processed.

Can I cancel or make changes to my order?

Due to our goal to process and ship your order as quickly as possible, we cannot cancel or modify an order once it has been placed. But you can always reach out to us and we can see what can be done. Dont hestitate to reach out to us...

Can I update my shipping address?

Unfortunately, in an attempt to expedite our shipping process and get orders out as quickly as possible, we cannot make any changes to an order once it has been processed. However, we do recommend reaching out to Us and we´ll see what can be done. 

Shipping

Where do you ship?

We currently ship to the Sweden. We do not ship to international addresses or PO Boxes at this time. 

How much is shipping?

It will be shown on the checkout page it depends on the weight of the products.

Return Policy

What is your return policy?

Unused and unopened products in their original packaging may be returned within 30 days of receipt for a full refund minus the original shipping cost. Customers are responsible for any return shipping costs. Used, opened, and/or final sale items cannot be returned. 

Our Process

How are your candles made?

Each and every candle is handpoured with love. we only use eco friendly wax, wicks and all the raw materials.